SPEAKER INDEX    CONTENTS   INSERTS   
AIRLINE CUSTOMER SERVICE COMMITMENTS: STATUS REPORT    1  
ASPGREN         39     40  
CARTY           34     40     45     47     48     53     56     57     58  
                59     60     61     64     65     66     67     68     69  
DEFAZIO         13     45     46     47     48     49     50  
DUNCAN          61     62  
EHLERS          21     22  
HALLETT         24     41     42     43     44     46     48     49     50  
                54     55     56     57     58     59     63     64     65  
                70     71  
HORN            20  
ISAKSON         50     52     53  
KELLY           16  
LIPINSKI        12     63     64     65     66     67     80     81     82  
                83     84  
MEAD            72     77     78     79     81     82     83  
MENENDEZ        17     34     53     54     55     56     57     58     59  
                60     61  
MICA            10     13     16     17     20     21     23     24     28  
                33     34     39     40     41     42     43     44     45  
                50     53     61     63     67     70     71     72     77  
                78     79     80     83     84  
MILLENDER-MCDONALD    23  
MINK            24  
OBERSTAR        20  
THUNE           67     68     69     70  
ZANDER          29     31     33     43     44     48     51     52  

CONTENTS    SPEAKERS   INSERTS   
TESTIMONY OF CAROL B. HALLETT, PRESIDENT AND CEO, AIR TRANSPORT ASSOCIATION OF AMERICA; GLENN R. 
ZANDER, PRESIDENT AND CEO, ALOHA AIRLINES, INC.; AND DONALD J. CARTY, CHAIRMAN, PRESIDENT AND 
CHIEF EXECUTIVE OFFICER, AMERICAN AIRLINES, ACCOMPANIED BY BRAD ASPGREN, MANGER, AIRPORT AUTOMATION
                                                                 PAGE    24

TESTIMONY OF KENNETH M. MEAD, INSPECTOR GENERAL, U.S. DEPARTMENT OF TRANSPORTATION, ACCOMPANIED BY 
ROBIN HUNT, SAN FRANCISCO, CA
                                                                 PAGE    72


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