SPEAKER INDEX CONTENTS INSERTS BORSKI 14 27 28 29 30 CIRILLO 21 28 29 30 31 32 33 34 39 40 42 43 44 45 46 CLEMENT 33 34 35 36 DUNCAN 58 59 HARRINGTON 24 36 47 HARRISON 67 74 75 77 79 80 HAYES 77 78 79 80 HECKER 16 28 30 31 34 36 37 38 39 44 48 ISAKSON 31 32 33 LYNCH 71 76 77 78 79 80 MASCARA 40 42 OTTER 37 38 39 61 63 80 OVERSIGHT OF THE HOUSEHOLD GOODS MOVING INDUSTRY 1 PETRI 12 16 21 24 27 31 33 36 37 39 42 43 44 45 46 47 49 52 56 58 61 63 64 65 66 70 71 74 76 80 RAHALL 33 56 57 58 60 74 75 76 77 THUNE 42 43 VICE-CHAIR 7 WEINBERG 49 56 57 58 60 63 64 65 66 WEISMAN 52 57 59 60 61 62 65 66 CONTENTS SPEAKERS INSERTS TESTIMONY OF JAYETTA Z. HECKER, DIRECTOR, PHYSICAL INFRASTRUCTURE TEAM, U.S. GENERAL ACCOUNTING OFFICE; JULIE ANNA CIRILLO, ACTING DEPUTY ADMINISTRATOR, AND CHIEF SAFETY OFFICER, FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION, U.S. DEPARTMENT OF TRANSPORTATION; AND EILEEN HARRINGTON, ASSOCIATE DIRECTOR FOR MARKETING PRACTICES, BUREAU OF CONSUMER PROTECTION, U.S. FEDERAL TRADE COMMISSION PAGE 16 TESTIMONY OF WENDY J. WEINBERG, EXECUTIVE DIRECTOR, NATIONAL ASSOCIATION OF CONSUMER AGENCY ADMINISTRATORS; AND HILLARY WEISMAN, ASSISTANT ATTORNEY GENERAL, BUREAU OF CONSUMER FRAUDS AND PROTECTION, NEW YORK STATE ATTORNEY GENERAL'S OFFICE, ON BEHALF OF THE NATIONAL ASSOCIATION OF ATTORNEYS GENERAL PAGE 49 TESTIMONY OF JOSEPH M. HARRISON, PRESIDENT, AMERICAN MOVING AND STORAGE ASSOCIATION; AND TIMOTHY P. LYNCH, PRESIDENT AND CEO, MOTOR FREIGHT CARRIERS ASSOCIATION PAGE 67 INSERTS SPEAKERS CONTENTS NO INSERTS IN THIS HEARING