SPEAKER INDEX    CONTENTS   INSERTS   
BORSKI          14     27     28     29     30  
CIRILLO         21     28     29     30     31     32     33     34     39  
                40     42     43     44     45     46  
CLEMENT         33     34     35     36  
DUNCAN          58     59  
HARRINGTON      24     36     47  
HARRISON        67     74     75     77     79     80  
HAYES           77     78     79     80  
HECKER          16     28     30     31     34     36     37     38     39  
                44     48  
ISAKSON         31     32     33  
LYNCH           71     76     77     78     79     80  
MASCARA         40     42  
OTTER           37     38     39     61     63     80  
OVERSIGHT OF THE HOUSEHOLD GOODS MOVING INDUSTRY     1  
PETRI           12     16     21     24     27     31     33     36     37  
                39     42     43     44     45     46     47     49     52  
                56     58     61     63     64     65     66     70     71  
                74     76     80  
RAHALL          33     56     57     58     60     74     75     76     77  
THUNE           42     43  
VICE-CHAIR       7  
WEINBERG        49     56     57     58     60     63     64     65     66  
WEISMAN         52     57     59     60     61     62     65     66  

CONTENTS    SPEAKERS   INSERTS   
TESTIMONY OF JAYETTA Z. HECKER, DIRECTOR, PHYSICAL INFRASTRUCTURE TEAM, U.S. GENERAL ACCOUNTING 
OFFICE; JULIE ANNA CIRILLO, ACTING DEPUTY ADMINISTRATOR, AND CHIEF SAFETY OFFICER, FEDERAL MOTOR 
CARRIER SAFETY ADMINISTRATION, U.S. DEPARTMENT OF TRANSPORTATION; AND EILEEN HARRINGTON, ASSOCIATE 
DIRECTOR FOR MARKETING PRACTICES, BUREAU OF CONSUMER PROTECTION, U.S. FEDERAL TRADE COMMISSION
                                                                 PAGE    16

TESTIMONY OF WENDY J. WEINBERG, EXECUTIVE DIRECTOR, NATIONAL ASSOCIATION OF CONSUMER AGENCY 
ADMINISTRATORS; AND HILLARY WEISMAN, ASSISTANT ATTORNEY GENERAL, BUREAU OF CONSUMER FRAUDS AND 
PROTECTION, NEW YORK STATE ATTORNEY GENERAL'S OFFICE, ON BEHALF OF THE NATIONAL ASSOCIATION OF 
ATTORNEYS GENERAL
                                                                 PAGE    49

TESTIMONY OF JOSEPH M. HARRISON, PRESIDENT, AMERICAN MOVING AND STORAGE ASSOCIATION; AND TIMOTHY 
P. LYNCH, PRESIDENT AND CEO, MOTOR FREIGHT CARRIERS ASSOCIATION
                                                                 PAGE    67


INSERTS    SPEAKERS   CONTENTS   
NO INSERTS IN THIS HEARING