TABLE 1


Source of Complaints Received
1996 1997 1998
Department1,167(68%)1,200(63%)
Outside539(32%)712(37%)
Total1,706(100%)1,912(100%)5,339(100%)


















TABLE 2


Disposition of Complaints
1996 1997 1998
Sustained61%55%Not available
Not Resolved20%22%
Unfounded11%14%
Cancelled3%4%
Exonerated2%1%
Misc. Memorandum3%4%

NOTE: Preventable Traffic Collisions are not included.