Segment 1 Of 3 Next Hearing Segment(2)
SPEAKERS CONTENTS INSERTS
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56278CC
1999
AIRLINE PASSENGER RIGHTS, H.R. 700, H.R. 780, AND H.R. 908
(10613)
HEARING
BEFORE THE
SUBCOMMITTEE ON
AVIATION
OF THE
COMMITTEE ON
TRANSPORTATION AND INFRASTRUCTURE
HOUSE OF REPRESENTATIVES
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ONE HUNDRED SIXTH CONGRESS
FIRST SESSION
MARCH 10 AND 18, 1999
AIRLINE PASSENGER RIGHTS, H.R. 700, H.R. 780, AND H.R. 908
56278CC
1999
AIRLINE PASSENGER RIGHTS, H.R. 700, H.R. 780, AND H.R. 908
(10613)
HEARINGS
BEFORE THE
SUBCOMMITTEE ON
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AVIATION
OF THE
COMMITTEE ON
TRANSPORTATION AND INFRASTRUCTURE
HOUSE OF REPRESENTATIVES
ONE HUNDRED SIXTH CONGRESS
FIRST SESSION
MARCH 10 AND 18, 1999
Printed for the use of the
Committee on Transportation and Infrastructure
COMMITTEE ON TRANSPORTATION AND INFRASTRUCTURE
BUD SHUSTER, Pennsylvania, Chairman
DON YOUNG, Alaska
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THOMAS E. PETRI, Wisconsin
SHERWOOD L. BOEHLERT, New York
HERBERT H. BATEMAN, Virginia
HOWARD COBLE, North Carolina
JOHN J. DUNCAN, Jr., Tennessee
THOMAS W. EWING, Illinois
WAYNE T. GILCHREST, Maryland
STEPHEN HORN, California
BOB FRANKS, New Jersey
JOHN L. MICA, Florida
JACK QUINN, New York
TILLIE K. FOWLER, Florida
VERNON J. EHLERS, Michigan
SPENCER BACHUS, Alabama
STEVEN C. LaTOURETTE, Ohio
SUE W. KELLY, New York
RAY LaHOOD, Illinois
RICHARD H. BAKER, Louisiana
CHARLES F. BASS, New Hampshire
ROBERT W. NEY, Ohio
JACK METCALF, Washington
EDWARD A. PEASE, Indiana
ASA HUTCHINSON, Arkansas
MERRILL COOK, Utah
JOHN COOKSEY, Lousiana
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JOHN R. THUNE, South Dakota
FRANK A. LoBIONDO, New Jersey
JERRY MORAN, Kansas
JOHN T. DOOLITTLE, California
LEE TERRY, Nebraska
DON SHERWOOD, Pennsylvania
GARY G. MILLER, California
JOHN E. SWEENEY, New York
JIM DeMINT, South Carolina
DOUG BEREUTER, Nebraska
STEVEN T. KUYKENDALL, California
MICHAEL K. SIMPSON, Idaho
JOHNNY ISAKSON, Georgia
DAVID VITTER, Louisiana
JAMES L. OBERSTAR, Minnesota
NICK J. RAHALL II, West Virginia
ROBERT A. BORSKI, Pennsylvania
WILLIAM O. LIPINSKI, Illinois
ROBERT E. WISE, Jr., West Virginia
JAMES A. TRAFICANT, Jr., Ohio
PETER A. DeFAZIO, Oregon
BOB CLEMENT, Tennessee
JERRY F. COSTELLO, Illinois
ELEANOR HOLMES NORTON, District of Columbia
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JERROLD NADLER, New York
PAT DANNER, Missouri
ROBERT MENENDEZ, New Jersey
CORRINE BROWN, Florida
JAMES A. BARCIA, Michigan
BOB FILNER, California
EDDIE BERNICE JOHNSON, Texas
FRANK MASCARA, Pennsylvania
GENE TAYLOR, Mississippi
JUANITA MILLENDER-McDONALD, California
ELIJAH E. CUMMINGS, Maryland
EARL BLUMENAUER, Oregon
MAX SANDLIN, Texas
ELLEN O. TAUSCHER, California
BILL PASCRELL, Jr., New Jersey
LEONARD L. BOSWELL, Iowa
JAMES P. McGOVERN, Massachusetts
TIM HOLDEN, Pennsylvania
NICK LAMPSON, Texas
JOHN ELIAS BALDACCI, Maine
MARION BERRY, Arkansas
RONNIE SHOWS, Mississippi
BRIAN BAIRD, Washington
SHELLEY BERKLEY, Nevada
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(ii)
Subcommittee on Aviation
JOHN J. DUNCAN, Jr., Tennessee, Chairman
JOHN SWEENEY, New York, Vice Chairman
DON YOUNG, Alaska
THOMAS E. PETRI, Wisconsin
THOMAS W. EWING, Illinois
JOHN MICA, Florida
JACK QUINN, New York
VERNON J. EHLERS, Michigan
SPENCER BACHUS, Alabama
RAY LaHOOD, Illinois
CHARLES F. BASS, New Hampshire
JACK METCALF, Washington
EDWARD A. PEASE, Indiana
ASA HUTCHINSON, Arkansas
MERRILL COOK, Utah
JOHN COOKSEY, Louisiana
JOHN THUNE, South Dakota
FRANK LoBiondo, New Jersey
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JERRY MORAN, Kansas
JOHN DOOLITTLE, California
DONALD SHERWOOD, Pennsylvania
GARY MILLER, California
JIM DeMint, South Carolina
STEVEN KUYKENDALL, California
MICHAEL SIMPSON, Idaho
JOHNNY ISAKSON, Georgia
DAVID VITTER, Louisiana
BUD SHUSTER, Pennsylvania
(Ex Officio)
WILLIAM O. LIPINSKI, Illinois
JERRY F. COSTELLO, Illinois
CORRINE BROWN, Florida
EDDIE BERNICE JOHNSON, Texas
JUANITA MILLENDER-McDONALD, California
ELIJAH E. CUMMINGS, Maryland
LEONARD L. BOSWELL, Iowa
JOHN BALDACCI, Maine
MARION BERRY, Arkansas
ELEANOR HOLMES NORTON, District of Columbia
ROBERT MENENDEZ, New Jersey
ELLEN O. TAUSCHER, California
JAMES P. McGOVERN, Massachusetts
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NICK LAMPSON, Texas
NICK J. RAHALL II, West Virginia
JAMES A. TRAFICANT, Jr., Ohio
PETER A. DeFAZIO, Oregon
PAT DANNER, Missouri
BOB FILNER, California
MAX SANDLIN, Texas
TIM HOLDEN, Pennsylvania
JAMES L. OBERSTAR, Minnesota
(Ex Officio)
(iii)
CONTENTS
Proceeding of:
March 10, 1999
March 18, 1999
Text of:
H.R. 700
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H.R. 780
H.R. 908
MARCH 10, 1999
TESTIMONY
Hopp, Judy, Royal Oak, MI
Mitchell, Kevin P., Chairman, Business Travel Coalition
Pearlman, Joel, Columbia, MD
Plavin, David Z., President, Airports Council International-North America
Plecas, Barbara, Walled Lake, MI
Rourke, Tami, New Berry, MI
Ruden, Paul M., Esquire, Acting Chief Operationg Officer, American Society of Travel Agents, Inc.
Shank, Patricia A., Frederick, MD
PREPARED STATEMENT SUBMITTED BY A MEMBER OF CONGRESS
Costello, Hon. Jerry F. Costello, of Illinois
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PREPARED STATEMENTS SUBMITTED BY WITNESSES
Pearlman, Joel
Plavin, David Z.
Plecas, Barbara
Rourke, Tami
Ruden, Paul M.
Shank, Patricia A.
SUBMISSION FOR THE RECORD
Ruden, Paul M., Esquire, Acting Chief Operationg Officer, American Society of Travel Agents, Inc., charts and article, 'Travel Agents Feel the Squeeze, Internet, Low Commissions Putting Firms Out of Business', by Judith Evans, Washington Post, December 27, 1998
ADDITIONS TO THE RECORD
Continental Airlines, responses to questions
Northwest Airlines:
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Responses to questions relating to the testimony of witnesses
Unaccompanied Minor Services Fact Sheet
Trans World Airlines, Inc., responses to questions concerning the testimony of Mr. Joel Pearlman
Hopkins & Sutter, letter to Rep. James L. Oberstar, March 4, 1999
Coutts, Susan, letter, March 30, 1999
Noren, David A., letter and *video cassette containing two testimonies, concerning his flight with Continental Airlines, January 5, 1999
*Video retained in subcommittee file
(iv)
MARCH 18, 1999
TESTIMONY
Card, Andrew H., Jr., Fellow for Public Policy, U.S. Chamber of Commerce
Dingell, Hon. John D., a Representative in Congress from Michigan
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Driscoll, Edward J., President and Chief Executive, National Air Carrier Association
Forbes, Hon. Michael P., a Representative in Congress from New York
Gilroy, Captain Joseph E., Northwest Airlines, Inc.
Hirst, Richard B., Senior Vice President for Corporate Affairs, Northwest Airlines, Inc.
McFadden, Nancy E., General Counsel, U.S. Department of Transportation
Slaughter, Hon. Louise McIntosh, a Representative in Congress from New York
Warren, Robert P., Senior Vice President, General Counsel, and Secretary, Air Transport Association of America
PREPARED STATEMENTS SUBMITTED BY MEMBERS OF CONGRESS
Costello, Hon. Jerry F., of Illinois
Dingell, Hon. John D., of Michigan
Forbes, Hon. Michael P., of New York
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Johnson, Hon. Eddie Bernice, of Texas
Lampson, Hon. Nick, of Texas
Slaughter, Hon. Louise McIntosh, of New York
PREPARED STATEMENTS SUBMITTED BY WITNESSES
Card, Andrew H., Jr
Driscoll, Edward J
Gilroy, Captain Joseph E.
Hirst, Richard B.
McFadden, Nancy E.
Warren, Robert P.
SUBMISSIONS FOR THE RECORD
Hirst, Richard B., Senior Vice President for Corporate Affairs, Northwest Airlines, Inc., letter from Donald Chance Mark, Jr., Meagher & Geer Attorneys at Law, to Elliott Seiden, Vice President, Northwest Airlines, March 10, 1999
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Johnson, Hon. Eddie Bernice, a Representative in Congress from Texas, article, 'U.S. Airlines 'Handoffs' Raise Safety Concerns', Washington Post, March 7, 1999
Lampson, Hon. Nick, of Texas, 'Child Safety for Unaccompanied Minors When Flying' and 'My Rules for Air-Travel Safety', National Center for Missing and Exploited Children
McFadden, Nancy E., General Counsel, U.S. Department of Transportation:
Response to a question from Rep. Sweeney
Responses to questions from Rep. Shuster
Responses to questions from Rep. Boswell
Oberstar, Hon. James L. a Representative in Congress from Minnesota, Civil Aeronautics Board regulation regarding Consumer Protection and Unfair Competitive Practices
(v)
ADDITIONS TO THE RECORD
Chart, Number of Complaints, Top 6 Complaint Categories
Air Transport Association, petition for an increase in domestic baggage liability minimum, and Airline Customer Service Commitment
AAA Association and Club Services, Mark H. Brown, Executive Vice President, letter, June 25, 1999
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Dingell, Hon. John D., a Representative in Congress from Michigan, report, January 1999 Detroit Snowstorm, June 1999, Hon. Rodney E. Slater, U.S. Department of Transportation
U.S. General Accounting Office, letter, April 12, 1999
U.S. Department of Transportation, letter to Hon. J. Dennis Hastert, Speaker of the House of Representatives, March 10, 1999
National Association of Consumer Agency Administrators, statement
Consumers Union, comments and letters
Luggage and Leather Goods Manufacturers of America, Inc., Anne DeCicco, President, letter, February 12, 1999
American Airlines, letter, February 11, 1999
Southwest Airlines Co., Herbert D. Kelleher, Chairman of the Board, President and CEO, letters
National Business Travel Association, Inc., Norman R. Sherlock, Executive Director, letter, June 11, 1999
U.S. General Accounting Office, Letter to Sen. Ron Wyden, September 10, 1999
Letters about back-to-back ticketing
Letters about lost luggage
Letters about cancellations
Letters about withholding information
Letters about delays
Letters about seat size
Letters on frequent flyer programs
General letters
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(vi)
Next Hearing Segment(2)