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SPEAKERS       CONTENTS       INSERTS    
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56–278CC

  

1999

AIRLINE PASSENGER RIGHTS, H.R. 700, H.R. 780, AND H.R. 908

(106–13)

HEARING

BEFORE THE

SUBCOMMITTEE ON

AVIATION

OF THE

COMMITTEE ON

TRANSPORTATION AND INFRASTRUCTURE

HOUSE OF REPRESENTATIVES
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ONE HUNDRED SIXTH CONGRESS

FIRST SESSION

MARCH 10 AND 18, 1999

AIRLINE PASSENGER RIGHTS, H.R. 700, H.R. 780, AND H.R. 908

56–278CC

  

1999

AIRLINE PASSENGER RIGHTS, H.R. 700, H.R. 780, AND H.R. 908

(106–13)

HEARINGS

BEFORE THE

SUBCOMMITTEE ON

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AVIATION

OF THE

COMMITTEE ON

TRANSPORTATION AND INFRASTRUCTURE

HOUSE OF REPRESENTATIVES

ONE HUNDRED SIXTH CONGRESS

FIRST SESSION

MARCH 10 AND 18, 1999

Printed for the use of the

Committee on Transportation and Infrastructure

COMMITTEE ON TRANSPORTATION AND INFRASTRUCTURE

BUD SHUSTER, Pennsylvania, Chairman

DON YOUNG, Alaska
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THOMAS E. PETRI, Wisconsin
SHERWOOD L. BOEHLERT, New York
HERBERT H. BATEMAN, Virginia
HOWARD COBLE, North Carolina
JOHN J. DUNCAN, Jr., Tennessee
THOMAS W. EWING, Illinois
WAYNE T. GILCHREST, Maryland
STEPHEN HORN, California
BOB FRANKS, New Jersey
JOHN L. MICA, Florida
JACK QUINN, New York
TILLIE K. FOWLER, Florida
VERNON J. EHLERS, Michigan
SPENCER BACHUS, Alabama
STEVEN C. LaTOURETTE, Ohio
SUE W. KELLY, New York
RAY LaHOOD, Illinois
RICHARD H. BAKER, Louisiana
CHARLES F. BASS, New Hampshire
ROBERT W. NEY, Ohio
JACK METCALF, Washington
EDWARD A. PEASE, Indiana
ASA HUTCHINSON, Arkansas
MERRILL COOK, Utah
JOHN COOKSEY, Lousiana
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JOHN R. THUNE, South Dakota
FRANK A. LoBIONDO, New Jersey
JERRY MORAN, Kansas
JOHN T. DOOLITTLE, California
LEE TERRY, Nebraska
DON SHERWOOD, Pennsylvania
GARY G. MILLER, California
JOHN E. SWEENEY, New York
JIM DeMINT, South Carolina
DOUG BEREUTER, Nebraska
STEVEN T. KUYKENDALL, California
MICHAEL K. SIMPSON, Idaho
JOHNNY ISAKSON, Georgia
DAVID VITTER, Louisiana

JAMES L. OBERSTAR, Minnesota
NICK J. RAHALL II, West Virginia
ROBERT A. BORSKI, Pennsylvania
WILLIAM O. LIPINSKI, Illinois
ROBERT E. WISE, Jr., West Virginia
JAMES A. TRAFICANT, Jr., Ohio
PETER A. DeFAZIO, Oregon
BOB CLEMENT, Tennessee
JERRY F. COSTELLO, Illinois
ELEANOR HOLMES NORTON, District of Columbia
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JERROLD NADLER, New York
PAT DANNER, Missouri
ROBERT MENENDEZ, New Jersey
CORRINE BROWN, Florida
JAMES A. BARCIA, Michigan
BOB FILNER, California
EDDIE BERNICE JOHNSON, Texas
FRANK MASCARA, Pennsylvania
GENE TAYLOR, Mississippi
JUANITA MILLENDER-McDONALD, California
ELIJAH E. CUMMINGS, Maryland
EARL BLUMENAUER, Oregon
MAX SANDLIN, Texas
ELLEN O. TAUSCHER, California
BILL PASCRELL, Jr., New Jersey
LEONARD L. BOSWELL, Iowa
JAMES P. McGOVERN, Massachusetts
TIM HOLDEN, Pennsylvania
NICK LAMPSON, Texas
JOHN ELIAS BALDACCI, Maine
MARION BERRY, Arkansas
RONNIE SHOWS, Mississippi
BRIAN BAIRD, Washington
SHELLEY BERKLEY, Nevada

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(ii)

  

Subcommittee on Aviation

JOHN J. DUNCAN, Jr., Tennessee, Chairman

JOHN SWEENEY, New York, Vice Chairman
DON YOUNG, Alaska
THOMAS E. PETRI, Wisconsin
THOMAS W. EWING, Illinois
JOHN MICA, Florida
JACK QUINN, New York
VERNON J. EHLERS, Michigan
SPENCER BACHUS, Alabama
RAY LaHOOD, Illinois
CHARLES F. BASS, New Hampshire
JACK METCALF, Washington
EDWARD A. PEASE, Indiana
ASA HUTCHINSON, Arkansas
MERRILL COOK, Utah
JOHN COOKSEY, Louisiana
JOHN THUNE, South Dakota
FRANK LoBiondo, New Jersey
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JERRY MORAN, Kansas
JOHN DOOLITTLE, California
DONALD SHERWOOD, Pennsylvania
GARY MILLER, California
JIM DeMint, South Carolina
STEVEN KUYKENDALL, California
MICHAEL SIMPSON, Idaho
JOHNNY ISAKSON, Georgia
DAVID VITTER, Louisiana
BUD SHUSTER, Pennsylvania
  (Ex Officio)

WILLIAM O. LIPINSKI, Illinois
JERRY F. COSTELLO, Illinois
CORRINE BROWN, Florida
EDDIE BERNICE JOHNSON, Texas
JUANITA MILLENDER-McDONALD, California
ELIJAH E. CUMMINGS, Maryland
LEONARD L. BOSWELL, Iowa
JOHN BALDACCI, Maine
MARION BERRY, Arkansas
ELEANOR HOLMES NORTON, District of Columbia
ROBERT MENENDEZ, New Jersey
ELLEN O. TAUSCHER, California
JAMES P. McGOVERN, Massachusetts
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NICK LAMPSON, Texas
NICK J. RAHALL II, West Virginia
JAMES A. TRAFICANT, Jr., Ohio
PETER A. DeFAZIO, Oregon
PAT DANNER, Missouri
BOB FILNER, California
MAX SANDLIN, Texas
TIM HOLDEN, Pennsylvania
JAMES L. OBERSTAR, Minnesota
  (Ex Officio)

(iii)

  

CONTENTS

Proceeding of:

March 10, 1999
March 18, 1999

Text of:

H.R. 700
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H.R. 780
H.R. 908

MARCH 10, 1999

TESTIMONY

    Hopp, Judy, Royal Oak, MI
    Mitchell, Kevin P., Chairman, Business Travel Coalition

    Pearlman, Joel, Columbia, MD
    Plavin, David Z., President, Airports Council International-North America

    Plecas, Barbara, Walled Lake, MI

    Rourke, Tami, New Berry, MI

    Ruden, Paul M., Esquire, Acting Chief Operationg Officer, American Society of Travel Agents, Inc.

    Shank, Patricia A., Frederick, MD

PREPARED STATEMENT SUBMITTED BY A MEMBER OF CONGRESS

    Costello, Hon. Jerry F. Costello, of Illinois
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PREPARED STATEMENTS SUBMITTED BY WITNESSES

    Pearlman, Joel

    Plavin, David Z.

    Plecas, Barbara

    Rourke, Tami

    Ruden, Paul M.

    Shank, Patricia A.

SUBMISSION FOR THE RECORD
    Ruden, Paul M., Esquire, Acting Chief Operationg Officer, American Society of Travel Agents, Inc., charts and article, 'Travel Agents Feel the Squeeze, Internet, Low Commissions Putting Firms Out of Business', by Judith Evans, Washington Post, December 27, 1998

ADDITIONS TO THE RECORD

    Continental Airlines, responses to questions

    Northwest Airlines:
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    Responses to questions relating to the testimony of witnesses
    Unaccompanied Minor Services Fact Sheet

    Trans World Airlines, Inc., responses to questions concerning the testimony of Mr. Joel Pearlman

    Hopkins & Sutter, letter to Rep. James L. Oberstar, March 4, 1999
    Coutts, Susan, letter, March 30, 1999
    Noren, David A., letter and *video cassette containing two testimonies, concerning his flight with Continental Airlines, January 5, 1999

*Video retained in subcommittee file

(iv)

  

MARCH 18, 1999

TESTIMONY

    Card, Andrew H., Jr., Fellow for Public Policy, U.S. Chamber of Commerce

    Dingell, Hon. John D., a Representative in Congress from Michigan
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    Driscoll, Edward J., President and Chief Executive, National Air Carrier Association

    Forbes, Hon. Michael P., a Representative in Congress from New York

    Gilroy, Captain Joseph E., Northwest Airlines, Inc.

    Hirst, Richard B., Senior Vice President for Corporate Affairs, Northwest Airlines, Inc.

    McFadden, Nancy E., General Counsel, U.S. Department of Transportation

    Slaughter, Hon. Louise McIntosh, a Representative in Congress from New York

    Warren, Robert P., Senior Vice President, General Counsel, and Secretary, Air Transport Association of America

PREPARED STATEMENTS SUBMITTED BY MEMBERS OF CONGRESS

    Costello, Hon. Jerry F., of Illinois

    Dingell, Hon. John D., of Michigan
    Forbes, Hon. Michael P., of New York
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    Johnson, Hon. Eddie Bernice, of Texas
    Lampson, Hon. Nick, of Texas

    Slaughter, Hon. Louise McIntosh, of New York

PREPARED STATEMENTS SUBMITTED BY WITNESSES

    Card, Andrew H., Jr

    Driscoll, Edward J

    Gilroy, Captain Joseph E.

    Hirst, Richard B.

    McFadden, Nancy E.

    Warren, Robert P.

SUBMISSIONS FOR THE RECORD

    Hirst, Richard B., Senior Vice President for Corporate Affairs, Northwest Airlines, Inc., letter from Donald Chance Mark, Jr., Meagher & Geer Attorneys at Law, to Elliott Seiden, Vice President, Northwest Airlines, March 10, 1999

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    Johnson, Hon. Eddie Bernice, a Representative in Congress from Texas, article, 'U.S. Airlines 'Handoffs' Raise Safety Concerns', Washington Post, March 7, 1999

    Lampson, Hon. Nick, of Texas, 'Child Safety for Unaccompanied Minors When Flying' and 'My Rules for Air-Travel Safety', National Center for Missing and Exploited Children

    McFadden, Nancy E., General Counsel, U.S. Department of Transportation:

Response to a question from Rep. Sweeney
Responses to questions from Rep. Shuster
Responses to questions from Rep. Boswell

    Oberstar, Hon. James L. a Representative in Congress from Minnesota, Civil Aeronautics Board regulation regarding Consumer Protection and Unfair Competitive Practices

(v)

  

ADDITIONS TO THE RECORD

    Chart, Number of Complaints, Top 6 Complaint Categories
    Air Transport Association, petition for an increase in domestic baggage liability minimum, and Airline Customer Service Commitment
    AAA Association and Club Services, Mark H. Brown, Executive Vice President, letter, June 25, 1999
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    Dingell, Hon. John D., a Representative in Congress from Michigan, report, January 1999 Detroit Snowstorm, June 1999, Hon. Rodney E. Slater, U.S. Department of Transportation
    U.S. General Accounting Office, letter, April 12, 1999
    U.S. Department of Transportation, letter to Hon. J. Dennis Hastert, Speaker of the House of Representatives, March 10, 1999
    National Association of Consumer Agency Administrators, statement
    Consumers Union, comments and letters
    Luggage and Leather Goods Manufacturers of America, Inc., Anne DeCicco, President, letter, February 12, 1999
    American Airlines, letter, February 11, 1999
    Southwest Airlines Co., Herbert D. Kelleher, Chairman of the Board, President and CEO, letters
    National Business Travel Association, Inc., Norman R. Sherlock, Executive Director, letter, June 11, 1999
    U.S. General Accounting Office, Letter to Sen. Ron Wyden, September 10, 1999
    Letters about back-to-back ticketing
    Letters about lost luggage
    Letters about cancellations
    Letters about withholding information
    Letters about delays
    Letters about seat size
    Letters on frequent flyer programs
    General letters
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(vi)

  


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