SPEAKER INDEX    CONTENTS   INSERTS   
A'ZERA          23     29     30     33  
BASCETTA         4     18  
BRADSHAW        34  
EGAN            38     39  
EPLEY           11     12     13  
FILNER          30     32     33  
GIBBONS          3      9     11     12     13  
HAYWORTH         3     12     14     15  
QUINN            1      3      6      7      8      9     12     15     16  
                17     18     19     22     25     27     28     29     30  
                32     33     36     37     38     39  
RUSSO           36     37  
SURRATT         25     28     32  
THOMAS          38  
THOMPSON         7      8     10     11     12     13     14     16     17  
                18     19  
WILKERSON       20     30     33  

CONTENTS    SPEAKERS   INSERTS   
OPENING STATEMENT OF CHAIRMAN QUINN
                                                                 PAGE     1

OPENING STATEMENT OF HON. JIM GIBBONS
                                                                 PAGE     3

STATEMENT OF JOSEPH THOMPSON, UNDER SECRETARY FOR BENEFITS, VETERANS BENEFITS ADMINISTRATION, 
DEPARTMENT OF VETERANS AFFAIRS; ACCOMPANIED BY PATRICK NAPPI, DEPUTY UNDER SECRETARY FOR 
OPERATIONS, VETERANS BENEFITS ADMINISTRATION; NORA EGAN, DEPUTY UNDER SECRETARY FOR MANAGEMENT, 
VETERANS BENEFITS ADMINISTRATION; ROBERT EPLEY, DIRECTOR OF COMPENSATION AND PENSION SERVICES, 
VETERANS BENEFITS ADMINISTRATION; AND CYNTHIA A. BASCETTA, ASSOCIATE DIRECTOR, VA & MILITARY 
HEALTH CARE, GENERAL ACCOUNTING OFFICE
                                                                 PAGE     4

STATEMENT OF CYNTHIA BASCETTA
                                                                 PAGE     4

STATEMENT OF JOSEPH THOMPSON
                                                                 PAGE     7

STATEMENTS OF PHILIP R. WILKERSON, DEPUTY DIRECTOR, NATIONAL VETERANS AFFAIRS AND REHABILITATION 
COMMISSION, THE AMERICAN LEGION; VERONICA A'ZERA, LEGISLATIVE DIRECTOR, AMVETS; AND RICK SURRATT, 
DEPUTY NATIONAL LEGISLATIVE DIRECTOR, DISABLED AMERICAN VETERANS
                                                                 PAGE    20

STATEMENT OF PHILIP WILKERSON
                                                                 PAGE    20

STATEMENT OF VERONICA A'ZERA
                                                                 PAGE    23

STATEMENT OF RICK SURRATT
                                                                 PAGE    25

OPENING STATEMENT OF HON. BOB FILNER
                                                                 PAGE    30

STATEMENTS OF HARLEY THOMAS, ASSOCIATE LEGISLATIVE DIRECTOR, PARALYZED VETERANS OF AMERICA; BILL 
RUSSO, DIRECTOR, VETERANS BENEFITS PROGRAMS, VIETNAM VETERANS OF AMERICA; AND WILLIAM L. BRADSHAW, 
DEPUTY DIRECTOR, NATIONAL VETERANS SERVICE, VETERANS OF FOREIGN WARS
                                                                 PAGE    34

STATEMENT Of WILLIAM BRADSHAW
                                                                 PAGE    34

STATEMENT OF BILL RUSSO
                                                                 PAGE    36

STATEMENT OF HARLEY THOMAS
                                                                 PAGE    37


INSERTS    SPEAKERS   CONTENTS   
NO INSERTS IN THIS HEARING