SPEAKER INDEX CONTENTS INSERTS CHU 7 9 11 12 DOLLARHIDE 13 17 19 20 22 24 25 26 27 EGLIN 7 EVANS 3 10 12 FAGNONI 5 8 9 11 13 FILNER 2 8 9 10 12 20 21 22 23 27 GARDNER 18 22 GOETZ 20 21 23 24 MASCARA 4 10 11 12 QUINN 1 3 4 5 7 8 10 12 13 17 18 19 20 23 24 25 26 27 CONTENTS SPEAKERS INSERTS OPENING STATEMENT OF CHAIRMAN QUINN PAGE 1 OPENING STATEMENT OF HON. BOB FILNER PAGE 2 OPENING STATEMENT OF HON. LANE EVANS, RANKING DEMOCRATIC MEMBER, COMMITTEE ON VETERANS AFFAIRS PAGE 3 STATEMENT OF CYNTHIA M. FAGNONI, ACTING ASSOCIATE DIRECTOR, VETERANS' AFFAIRS AND MILITARY HEALTH CARE ISSUES, ACCOMPANIED BY IRENE CHU, ASSISTANT DIRECTOR, VETERANS' AFFAIRS AND MILITARY HEALTH CARE ISSUES, AND JAY EGLIN, ASSISTANT DIRECTOR, EDUCATION AND EMPLOYMENT ISSUES, U.S. GENERAL ACCOUNTING OFFICE PAGE 4 STATEMENT OF CELIA DOLLARHIDE, DIRECTOR, EDUCATION SERVICE; JEFFREY T. GOETZ, OPERATIONS MANAGER, VOCATIONAL REHABILITATION AND COUNSELING SERVICE; AND ROBERT GARDNER, CHIEF FINANCIAL OFFICER, VETERANS BENEFITS ADMINISTRATION, DEPARTMENT OF VETERANS AFFAIRS PAGE 13 INSERTS SPEAKERS CONTENTS NO INSERTS IN THIS HEARING