SPEAKER INDEX CONTENTS INSERTS BORREGO 33 BURNS 38 46 CRAGIN 30 31 37 DEAR CONGRESSMAN MASCARA 26 DEAR MR. GOBER 29 DEAR MR. SECRETARY 20 22 DUFFY 15 25 26 27 EGAN 27 28 EVANS 30 EVERETT 1 2 6 8 9 12 14 19 24 25 28 30 31 33 36 37 39 41 44 45 47 48 FAGNONI 2 6 9 10 11 12 14 FRANK MASCARA 26 HERSHEL GOBER 29 HERSHEL W. GOBER 22 JESSE BROWN 20 MANHAN 44 45 MASCARA 10 11 25 26 28 45 46 47 SNOOK 3 8 9 13 SNYDER 12 13 14 SURRATT 39 46 47 48 WHITNEY 12 WILLIAMS 41 46 47 48 45 CONTENTS SPEAKERS INSERTS OPENING STATEMENT OF CHAIRMAN EVERETT PAGE 1 STATEMENTS OF DENNIS W. SNOOK, SPECIALIST, SOCIAL LEGISLATION, EDUCATION AND PUBLIC WELFARE DIVISION, CONGRESSIONAL RESEARCH SERVICE, LIBRARY OF CONGRESS; CYNTHIA M. FAGNONI, ASSOCIATE DIRECTOR, HEALTH, EDUCATION AND HUMAN SERVICES DIVISION, U.S. GENERAL ACCOUNTING OFFICE; ACCOMPANIED BY BRUCE D. LAYTON, ASSISTANT DIRECTOR, HEALTH, EDUCATION, AND HUMAN SERVICES DIVISION, U.S. GENERAL ACCOUNTING OFFICE; AND GREG D. WHITNEY, EVALUATION-IN-CHARGE, HEALTH, EDUCATION AND HUMAN SERVICES DIVISION, U.S. GENERAL ACCOUNTING OFFICE PAGE 2 STATEMENT OF DENNIS M. SNOOK PAGE 3 STATEMENT OF CYNTHIA M. FAGNONI PAGE 6 OPENING STATEMENT OF HON. FRANK MASCARA PAGE 10 STATEMENT OF DENNIS DUFFY, ASSISTANT SECRETARY FOR POLICY AND PLANNING, DEPARTMENT OF VETERANS AFFAIRS; ACCOMPANIED BY D. MARK CATLETT, ACTING ASSISTANT SECRETARY FOR MANAGEMENT, DEPARTMENT OF VETERANS AFFAIRS; AND NORA EGAN, DEPUTY ASSISTANT SECRETARY FOR PLANNING, DEPARTMENT OF VETERANS AFFAIRS PAGE 15 STATEMENTS OF CHARLES L. CRAGIN, PRINCIPAL DEPUTY ASSISTANT SECRETARY OF DEFENSE (RESERVE AFFAIRS), DEPARTMENT OF DEFENSE; GARY CHRISTOPHERSON, ACTING PRINCIPAL DEPUTY ASSISTANT SECRETARY OF DEFENSE (HEALTH AFFAIRS), DEPARTMENT OF DEFENSE; LT. GEN. NORMAN LEZY, DEPUTY ASSISTANT SECRETARY OF DEFENSE (MILITARY PERSONNEL POLICY), DEPARTMENT OF DEFENSE; AL BORREGO, ASSISTANT SECRETARY-DESIGNATE, VETERANS' EMPLOYMENT AND TRAINING SERVICE, DEPARTMENT OF LABOR PAGE 30 STATEMENT OF CHARLES L. CRAGIN PAGE 30 STATEMENT OF ESPIRIDION ''AL'' BORREGO PAGE 33 STATEMENTS OF CHUCK BURNS, NATIONAL SERVICE DIRECTOR, AMVETS; RICK SURRATT, ASSISTANT NATIONAL LEGISLATIVE DIRECTOR, DISABLED AMERICAN VETERANS; CARROLL L. WILLIAMS, DIRECTOR, NATIONAL VETERANS AFFAIRS AND REHABILITATION COMMISSION, THE AMERICAN LEGION; BOB MANHAN, ASSISTANT DIRECTOR, NATIONAL LEGISLATIVE SERVICE, VETERANS OF FOREIGN WARS PAGE 37 STATEMENT OF CHUCK BURNS PAGE 38 STATEMENT OF RICK SURRATT PAGE 39 STATEMENT OF CARROLL WILLIAMS PAGE 41 INSERTS SPEAKERS CONTENTS NO INSERTS IN THIS HEARING