Segment 1 Of 2 Next Hearing Segment(2)
SPEAKERS CONTENTS INSERTS
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51–810CC
1998
ISSUES OF CONCERN TO THE TRAVEL AGENT COMMUNITY
(105–82)
HEARING
BEFORE THE
SUBCOMMITTEE ON
AVIATION
OF THE
COMMITTEE ON
TRANSPORTATION AND INFRASTRUCTURE
HOUSE OF REPRESENTATIVES
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ONE HUNDRED FIFTH CONGRESS
SECOND SESSION
SEPTEMBER 10, 1998
Printed for the use of the
Committee on Transportation and Infrastructure
COMMITTEE ON TRANSPORTATION AND INFRASTRUCTURE
BUD SHUSTER, Pennsylvania, Chairman
DON YOUNG, Alaska
THOMAS E. PETRI, Wisconsin
SHERWOOD L. BOEHLERT, New York
HERBERT H. BATEMAN, Virginia
HOWARD COBLE, North Carolina
JOHN J. DUNCAN, Jr., Tennessee
THOMAS W. EWING, Illinois
WAYNE T. GILCHREST, Maryland
JAY KIM, California
STEPHEN HORN, California
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BOB FRANKS, New Jersey
JOHN L. MICA, Florida
JACK QUINN, New York
TILLIE K. FOWLER, Florida
VERNON J. EHLERS, Michigan
SPENCER BACHUS, Alabama
STEVEN C. LaTOURETTE, Ohio
SUE W. KELLY, New York
RAY LaHOOD, Illinois
RICHARD H. BAKER, Louisiana
FRANK RIGGS, California
CHARLES F. BASS, New Hampshire
ROBERT W. NEY, Ohio
JACK METCALF, Washington
JO ANN EMERSON, Missouri
EDWARD A. PEASE, Indiana
ROY BLUNT, Missouri
JOSEPH R. PITTS, Pennsylvania
ASA HUTCHINSON, Arkansas
MERRILL COOK, Utah
JOHN COOKSEY, Louisiana
JOHN R. THUNE, South Dakota
CHARLES W. ''CHIP'' PICKERING, Jr., Mississippi
KAY GRANGER, Texas
JON D. FOX, Pennsylvania
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THOMAS M. DAVIS, Virginia
FRANK A. LoBIONDO, New Jersey
J.C. WATTS, Jr., Oklahoma
JERRY MORAN, Kansas
VITO FOSSELLA, New York
JAMES L. OBERSTAR, Minnesota
NICK J. RAHALL II, West Virginia
ROBERT A. BORSKI, Pennsylvania
WILLIAM O. LIPINSKI, Illinois
ROBERT E. WISE, Jr., West Virginia
JAMES A. TRAFICANT, Jr., Ohio
PETER A. DeFAZIO, Oregon
BOB CLEMENT, Tennessee
JERRY F. COSTELLO, Illinois
GLENN POSHARD, Illinois
ELEANOR HOLMES NORTON, District of Columbia
JERROLD NADLER, New York
PAT DANNER, Missouri
ROBERT MENENDEZ, New Jersey
JAMES E. CLYBURN, South Carolina
CORRINE BROWN, Florida
JAMES A. BARCIA, Michigan
BOB FILNER, California
EDDIE BERNICE JOHNSON, Texas
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FRANK MASCARA, Pennsylvania
GENE TAYLOR, Mississippi
JUANITA MILLENDER-McDONALD, California
ELIJAH E. CUMMINGS, Maryland
EARL BLUMENAUER, Oregon
MAX SANDLIN, Texas
ELLEN O. TAUSCHER, California
BILL PASCRELL, Jr., New Jersey
JAY W. JOHNSON, Wisconsin
LEONARD L. BOSWELL, Iowa
JAMES P. McGOVERN, Massachusetts
TIM HOLDEN, Pennsylvania
NICK LAMPSON, Texas
JOHN ELIAS BALDACCI, Maine
MARION BERRY, Arkansas
Subcommittee on Aviation
JOHN J. DUNCAN, Jr., Tennessee, Chairman
ROY BLUNT, Missouri Vice Chairman
THOMAS W. EWING, Illinois
VERNON J. EHLERS, Michigan
RAY LaHOOD, Illinois
CHARLES F. BASS, New Hampshire
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JACK METCALF, Washington
EDWARD A. PEASE, Indiana
JOSEPH R. PITTS, Pennsylvania
ASA HUTCHINSON, Arkansas
MERRILL COOK, Utah
JOHN COOKSEY, Louisiana
CHARLES W. ''CHIP'' PICKERING, Jr., Mississippi
KAY GRANGER, Texas
JON D. FOX, Pennsylvania
THOMAS M. DAVIS, Virginia
J.C. WATTS, Jr., Oklahoma
JERRY MORAN, Kansas
VITO FOSSELLA, New York
BUD SHUSTER, Pennsylvania
(Ex Officio)
WILLIAM O. LIPINSKI, Illinois
LEONARD L. BOSWELL, Iowa
GLENN POSHARD, Illinois
NICK J. RAHALL II, West Virginia
JAMES A. TRAFICANT, Jr., Ohio
PETER A. DeFAZIO, Oregon
JERRY F. COSTELLO, Illinois
PAT DANNER, Missouri
JAMES E. CLYBURN, South Carolina
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CORRINE BROWN, Florida
EDDIE BERNICE JOHNSON, Texas
JUANITA MILLENDER-McDONALD, California
ELIJAH E. CUMMINGS, Maryland
JAMES L. OBERSTAR, Minnesota
JOHN ELIAS BALDACCI, Maine
MARION BERRY, Arkansas
JAMES L. OBERSTAR, Minnesota
(Ex Officio)
(ii)
CONTENTS
TESTIMONY
Collins, David, President, Airlines Reporting Corporation
Forbes, Hon. Michael P., a Representative in Congress from New York
Hayes, Lynn, Owner, Lynn's Travelworld, on behalf of the Association of Retail Travel Agents
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Kelley, Lauraday, Vice President, Education and Training GEM/Cruiselink, on behalf of the Coalition for Travel Industry Parity
Reagan, Phyllis, Senior Vice President, Professional Travel Corporation, Navigant International, and President, Society of Travel Agents in Government
Ruden, Paul M., Senior Vice President, Legal and Industry Affairs, American Society of Travel Agents, Inc
Williams, John I., Jr., President and CEO, Biztravel.com, Inc., on behalf of Interactive Travel Services Association
PREPARED STATEMENTS SUBMITTED BY MEMBERS OF CONGRESS
Costello, Hon. Jerry F., of Illionis
Forbes, Hon. Michael P., of New York
Fox, Hon. Jon D., of Pennsylvania
Lipinski, William O., of Illinois
Traficant, Hon. James A., of Ohio
PREPARED STATEMENTS SUBMITTED BY WITNESSES
Collins, David
Hayes, Lynn
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Kelley, Lauraday
Reagan, Phyllis
Ruden, Paul M
Williams, John I., Jr
SUBMISSIONS FOR THE RECORD
Collins, David, President, Airlines Reporting Corporation, Report of Initiatives, February 26, 1998-August 31, 1998, and additional information
Hayes, Lynn, Owner, Lynn's Travelworld, on behalf of the Association of Retail Travel Agents, supplemental statements from Celeste Siemsen, President and CEO, Empress Travel, and Chairman, Legislative Advocacy Committee, Association of Retail Travel Agents, Mark Slack, President and CEO, Morris Travel, and Bruce Bishins, President and CEO, Genesis Travel Distribution System
Reagan, Phyllis, Senior Vice President, Professional Travel Corporation, Navigant International, and President, Society of Travel Agents in Government, transcript, Beating the System, 20/20, ABC, January 19, 1998
Ruden, Paul M., Senior Vice President, Legal and Industry Affairs, American Society of Travel Agents, Inc.:
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Charts
Air Traveler's Bill of Rights
(iii)
ADDITIONS TO THE RECORD
Air Carrier Association of America, Edward P. Faberman, Executive Director, statement
Air Transport Association of America, statement concerning preemption
Allen Travel, Vic Allen, e-mail, September 23, 1998
American Society of Travel Agents, Joseph L. Galloway, President and CEO, letter to Hon. Rodney E. Slater, Secretary of Transportation, U.S. Department of Transportation, November 13, 1998, and attachment
Fawell, Hon. Harris W., a Representative in Congress from Illinois, letter, August 26, 1998
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International Tours & Cruises, Marlys Wearren, President and CEO, letter, November 13, 1998
Novoson, Sherman, letter
Porte, Joan, letter, September 28, 1998
Professional World Travel, Inc., Pamela S. Ward, President and Manager, letter, August 13, 1998
Travel Associates, Inc., Patricia P. Clodfelter, Manager and Owner, letter, November 25, 1998
The Travel Company, Lila F. Ingvaldson, Owner, letters, July 21, 1998, September 24, 1998, and October 3, 1998
Travel Industry Association of Georgia, Sal De Pace, Legislative Chairman,
letter to David Collins, President, Airline Reporting Corporation, October 5, 1998
Travel Weekly, Airlines Saved $2.62 Billion Since the 1995 Caps, April 23, 1998
Uniglobe Country Place Travel, Inc., Lawton Roberts, Owner, Lawrenceville, (Atlanta), GA, and Author, ''Unfair At Any Fare'', statement
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Woodside Travel Trust, Ivan Michael Schaeffer, President and CEO, statement
Venable Law Firm, additional information
Duncan, Hon. John J. Duncan, Jr., Chairman, Subcommittee on Aviation, House Committee on Transportation and Infrastructure, letter requesting divestiture of SATO, and response from Andrew Fois, Venable Law Firm, March 17, 1999
(iv)
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