SPEAKER INDEX CONTENTS INSERTS
AIRLINE CUSTOMER SERVICE COMMITMENTS: STATUS REPORT 1
ASPGREN 39 40
CARTY 34 40 45 47 48 53 56 57 58
59 60 61 64 65 66 67 68 69
DEFAZIO 13 45 46 47 48 49 50
DUNCAN 61 62
EHLERS 21 22
HALLETT 24 41 42 43 44 46 48 49 50
54 55 56 57 58 59 63 64 65
70 71
HORN 20
ISAKSON 50 52 53
KELLY 16
LIPINSKI 12 63 64 65 66 67 80 81 82
83 84
MEAD 72 77 78 79 81 82 83
MENENDEZ 17 34 53 54 55 56 57 58 59
60 61
MICA 10 13 16 17 20 21 23 24 28
33 34 39 40 41 42 43 44 45
50 53 61 63 67 70 71 72 77
78 79 80 83 84
MILLENDER-MCDONALD 23
MINK 24
OBERSTAR 20
THUNE 67 68 69 70
ZANDER 29 31 33 43 44 48 51 52
CONTENTS SPEAKERS INSERTS
TESTIMONY OF CAROL B. HALLETT, PRESIDENT AND CEO, AIR TRANSPORT ASSOCIATION OF AMERICA; GLENN R.
ZANDER, PRESIDENT AND CEO, ALOHA AIRLINES, INC.; AND DONALD J. CARTY, CHAIRMAN, PRESIDENT AND
CHIEF EXECUTIVE OFFICER, AMERICAN AIRLINES, ACCOMPANIED BY BRAD ASPGREN, MANGER, AIRPORT AUTOMATION
PAGE 24
TESTIMONY OF KENNETH M. MEAD, INSPECTOR GENERAL, U.S. DEPARTMENT OF TRANSPORTATION, ACCOMPANIED BY
ROBIN HUNT, SAN FRANCISCO, CA
PAGE 72
INSERTS SPEAKERS CONTENTS
NO INSERTS IN THIS HEARING